OPTIMIZING HOTEL GUEST SEGMENTATION USINGK-MODES AND KNEEDLE ALGORITHMS

Generative AI (GenAI) offers significant opportunities to assist customer service personnel by generating natural-language responses, explaining complex information, and adapting messages to various customer needs. However, because AI-generated text carries risks of factual inaccuracy, missing details, and context misalignment, organizations cannot rely solely on its fluency. To address these challenges, a Human-in-the-Loop (HITL) approach emphasizes […]