EVALUATING GENERATIVE AI-ASSISTED CUSTOMER SERVICECOMMUNICATION THROUGH A HUMAN-IN-THE-LOOP APPROCH
In response to the challenge of analyzing categorical Property Management System (PMS) data where conventional K-Means clustering falls short, a study in the SKANIKA Journal introduces an unsupervised machine learning pipeline using K-Modes clustering and the Kneedle algorithm. Analyzing 43,340 clean guest profiles from four-star hotels in Bali, the framework utilizes Cao initialization for reproducible […]
